FAQ

FAQS

WHEN CAN I EXPECT MY DELIVERY?

You will be provided with an estimated delivery date on all ground orders. Please note that this is only an estimated delivery date; you will need to choose an expedited shipping method to guarantee a specific delivery date.  Gifts are sent without a required signature; occasionally the courier may determine that the location is not safe to leave an unattended package and will attempt delivery at a later date.

Shipping occurs Monday through Friday.  No shipping occurs on Saturday or Sunday. Orders placed on Saturday and Sunday will be processed on Monday.  All orders placed with 3 Day, 2 Day or Next Day Air shipping on either Saturday, Sunday, or by 1:00 PM on Monday, will ship on Monday. Orders placed with 3 Day, 2 Day or Next Day Air shipping Monday through Friday prior to 1:00 PM ship the same day. Air orders placed after 1:00 PM ship the next business day.

Ground orders placed before the 1:00 PM cut off may ship within 1-2 business days and are not guaranteed to ship the sale day. Ground orders placed after the 1:00 PM cut off will ship within the next two business days.  For example, a ground orders placed at 7:20 PM on Tuesday night will ship on Wednesday or Thursday.  Ground orders placed Saturday and Sunday will ship Monday or Tuesday.

Please note:  All alcoholic gifts and certain others ship from our warehouse and will be approximately 2-5 days for standard delivery depending on location.  Gifts with beer or wine are shipped with "signature required" and an identification is required.

 

LOCAL DELIVERY:

We are happy to deliver your basket in person.  You should select Hand Delivery at checkout.

Local Delivery charges range from $12.00 to $30.00 and will be added to your order after the check-out process.  You will receive a second invoice for the delivery fee.  The local delivery fee will be based upon the recipient’s zip code.

 

WHAT IF THE GIFT IS GOING TO A HOSPITAL?

If a gift is being shipped to a hospital or a patient, it is delivered to a receiving area.  From there, the hospital staff brings the package to a patient’s room.  This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day.  This process is to ensure the safely and privacy of the patients in the hospital.  Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.

 

WHAT IF THE GIFT IS GOING TO A COLLEGE?

If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room.  This occurs even when an exact address, complete with door number, is on a package.  This is a security measure most colleges put in place to ensure that safety of their students.  Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.

 

WHAT IF THE GIFT IS GOING TO A BUSINESS?

If a gift is being shipped to a business, FedEx and USPS will deliver the package to the designed area where they deliver all other packages to the company.  This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow the delivery drivers to inter an office in pursuit of a recipient, so once the package has been signed for, it is the company’s responsibility to make sure the gift reaches the correct person.

 

WILL MY PACKAGE LOOK JUST LIKE THE PHOTO?

Coyote Rose does reserve the right to make substitutions. We do find the need to make substitutions at various times throughout the year.  Not all packaging may look identical to the products photographed as designer packaging does change quite frequently. Please be aware that at times substitutions of a variance in flavor, fragrance or packaging will occur.  Refunds, discounts or a new gift being shipped will not be offered due to a substitutions.  Customers agree to occasional substitutions by placing your order with us.  We do not notify customers prior to component substitutions being made, as all substitutions are made with discretion always using similar products of equal or greater value. 

 

HOW CAN I PLACE AN ORDER OVER THE PHONE?

You may order online 24 hours a day, 7 days a week. For phone orders and customer service questions, we are available by phone Monday through Friday, 10:00 AM to 5:00 PM, Mountain Standard time (877-547-7227)    We are closed on New Year's Day, Easter, 4th of July, Thanksgiving, and Christmas Day.

 

WHAT IF I DO NOT WANT TO INPUT MY CREDIT CARD NUMBER THROUGH THE INTERNET TO PLACE AN ORDER?

Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call (877) 547-7227  and we will take your order over the phone.

 

WHAT IF I WANT SOMETHING CUSTOM?

Custom orders are our specialty….contact us at (877) 547-7227 to discuss or complete this form 

 

Call us any time you need additional information or have  a question about any of our gifts…

Please contact us at (877) 547-7227.   You may also utilize the Live Chat feature on this site.